21%
missed at least one doctor’s appointment
25%
forgot to take a dose of their medication
45%
skipped a step in their care plan daily or weekly
Living with diabetes can be difficult. So we asked people across the U.S. about their experiences managing diabetes and working with their health plans.
10% had a question about health
or benefits and needed help outside business hours
41% sought mental health support services from their health plan since
March 2020
Digital health management can
make a difference
Nobody’s perfect at staying on-track
What members need to better manage diabetes
Over the past year...
82% waited less than 48 hours to
get answers from their doctor
Some diabetic members disengaged from their own healthcare because…
Sometimes patients need extra help
had trouble monitoring
a health issue
had a hard time
finding a doctor
had difficulty making follow-up appointments
21.5%
19%
17%
Members
Want to see how a care advocate could help you manage diabetes and take charge of your health?
Visit our Member Resources
Health plans
Looking for better ways to support your members who manage diabetes and other chronic conditions?
Request a demo
