21.5% had difficulty finding a healthcare provider and/or making appointments
15.6%
21.3%
21.5%
What causes members to disengage from their healthcare?
The answer can be complex.
21.3% didn’t have the availability to meet with their healthcare provider
15.6% had difficulty making follow-up appointments
15.2%
12.6%
12.6% had difficulty monitoring a health issue (blood sugar, blood pressure)
15.2% could not afford the treatment